Privacy Policy

Effective Date: January 1, 2026 | Last Updated: January 1, 2026

This Privacy Policy explains how TekTagma ("we," "us," or "our") collects, uses, and protects your personal information when you use CryptoLivePulse. We are committed to protecting your privacy and handling your data responsibly.

1. Information We Collect

Account Information: When you create an account, we collect your email address, username, and password (hashed).

Support Information: When you contact us for support, we collect your name, email, and the content of your inquiry.

Usage Information: We collect information about how you use our platform, including features accessed and interactions with our services.

Analytics: With your consent, we use Google Analytics 4 to collect anonymized usage statistics. Analytics only loads after you opt in via our cookie consent banner.

2. How We Use Your Information

We use your information to:

Provide and maintain our services
Process your account registration and authentication
Respond to your support requests
Improve our platform based on usage patterns (with your consent for analytics)
Send important service-related communications
Comply with legal obligations

3. Legal Bases for Processing (UK/EU)

For users in the UK and European Union, we process your personal data based on:

Contract: To fulfill our contractual obligations to provide services to you
Legitimate Interest: To improve our services, ensure security, and prevent fraud
Consent: For analytics and marketing communications (you can withdraw consent at any time)

4. Service Providers

We use the following service providers to operate CryptoLivePulse:

Supabase: Authentication and database services
Sentry: Error tracking and performance monitoring
Google Analytics: Usage analytics (only after you provide consent)

These providers are bound by contractual obligations to protect your data and use it only as instructed by us.

5. Your Rights (California)

If you are a California resident, you have the right to:

Know what personal information we collect about you
Request deletion of your personal information
Opt-out of the sale of personal information (we do not sell your personal information)
Non-discrimination for exercising your privacy rights

We respect Global Privacy Control (GPC) signals. If your browser sends a GPC signal, we will not enable analytics or advertising tracking unless you explicitly opt in.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy, or as required by law. When you delete your account, we will delete or anonymize your personal information, subject to legal retention requirements.

8. Cookies and Tracking

We use cookies and similar technologies as described in our Cookie Policy. You can manage your cookie preferences at any time using the "Manage cookies" control available on our platform.

9. Children's Privacy

Our services are not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through our platform. Your continued use of CryptoLivePulse after such changes constitutes acceptance of the updated policy.

Privacy Requests

To exercise your privacy rights, request access to your data, or submit a privacy-related inquiry, please contact us through our Help Center and select "Privacy Request" as your inquiry type.

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